AI reply drafts
Draft a reply in a friendly, formal or empathetic tone, using your knowledge base articles as context. Review it, edit it, then send.
AI helpdesk app · full source code
Answer every customer from one inbox, with AI drafting the replies.
SupportDesk AI is a ready-to-run helpdesk for small businesses. Log every request as a ticket, and let AI summarize it, sort it and draft a reply from your own help articles. Pay once and get the complete source code.
- One-time payment, no subscription
- Works without an AI key
- Claude support built in
Support shouldn't mean typing the same answer twenty times a day.
When requests arrive by email, chat and phone, they end up in different places. Someone has to read each one, work out how urgent it is, find the right answer and write it up, often for a question you've answered many times before.
- Repetitive questions about refunds, passwords and shipping, answered from scratch each time.
- Scattered requests with no single list of what's open, who owns it and what's urgent.
- Slow manual replies because every message has to be read, sorted and written by hand.
Everything a small support team needs
Every feature below is in the app today. Try each one in the live demo.
AI ticket summaries
Get a 2–3 sentence summary of any thread, the customer's mood and suggested next steps, without reading the whole history.
Automatic triage
New tickets get a suggested category, priority and tags automatically. Apply the suggestion with one click.
One shared inbox
All, Mine, Unassigned and Done views, with search, filters and sorting. Tickets have status, priority, assignee, tags and internal notes.
Knowledge base and canned replies
Write help articles once and reuse them. Canned responses fill in {{first_name}} and insert straight from the composer.
Customers and analytics
Customer profiles with ticket history and private notes. Created vs. resolved trends, breakdowns by category and channel, and team performance.
Also included: a dashboard with tickets that need attention, global search (press /), light and dark mode, and a phone-friendly layout.
See the actual app
These are screenshots of SupportDesk AI with demo data. The live demo runs in your browser: open a ticket, click Summarize and draft a reply before you buy.
Works on phones and tablets too, so you can reply from anywhere.
How it works
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Log the request
Add each email, chat or phone request as a ticket. AI suggests its category, priority and tags as soon as it's created.
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Understand it fast
Click Summarize for the key points, the customer's mood and next steps. Assign it to a teammate or add an internal note.
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Reply and resolve
Pick a tone and let AI draft the answer from your help articles, or insert a canned reply. Review it, then send and resolve in one step.
Who it's for
Small businesses
Shops, studios and service businesses that want one organized place for customer questions instead of a crowded email inbox.
Online businesses
Stores and SaaS products that get the same billing, account and shipping questions over and over.
Support teams and developers
Small teams that want their own helpdesk without per-seat fees, and developers building one for a client.
You'll need to be comfortable running two commands (npm install and npm start) or deploying a folder to Netlify. The README walks you through both.
What you get
One ZIP download with everything needed to run, deploy and customize the app.
- The complete SupportDesk AI app: every feature in the live demo
- Full source code in plain HTML, CSS and JavaScript with a small Node server; no framework, no build step and one dependency
- README setup guide covering local setup, Claude setup, customization and deployment
- Netlify config and serverless function, so the AI endpoints deploy to Netlify as-is (or run on any Node host)
- Claude AI support: add your own Anthropic API key, which stays on the server
- Built-in offline AI engine, so every AI feature works with no key
- Realistic demo data you can edit or replace
- License for your own business or one client project per purchase
SupportDesk AI
$49 one-time
Full source code and license. No subscription, no per-seat fees.
Get SupportDesk AI · $49Secure checkout on Gumroad. Instant download.
- Inbox, tickets, customers and analytics
- AI replies, summaries and triage
- Knowledge base and canned responses
- Light and dark mode, mobile-friendly
- README with setup and deploy steps
- Requires Node.js 18 or newer
Try it before you buy it
A live demo, not a mockup
The demo is the same app you download. Every image on this page is a real screenshot.
You own the code
No account and no lock-in. Read it, change it, rebrand it and host it wherever you like.
Built by Jea Labs
An independent builder making practical AI software. See the other products at jealabs.netlify.app.
Frequently asked questions
What exactly am I buying?
The complete source code of the SupportDesk AI helpdesk app as a ZIP file, with a README and a license. It's software you run yourself, not a hosted subscription.
Who is it for?
Small and online businesses that want one place to manage customer requests, small support teams, and developers who want a polished starting point for a helpdesk or client project.
How hard is setup?
Unzip it, run npm install and npm start (Node.js 18 or newer), then open localhost:3000. It opens with demo data so you can try everything straight away. To put it online, deploy to Netlify with one command, or use any Node host. The README covers each option.
Do I need an AI key?
No. Without a key, a built-in offline engine powers the AI features; that's what the live demo uses. To use Claude, add your own Anthropic API key. Anthropic bills that usage to your account directly.
Does it email customers or connect to my inbox?
No. You add requests as tickets, and replies are saved on the ticket. It doesn't import or send email, so you send the reply through your usual channel.
Where is my data stored?
In each user's browser (localStorage). There are no user accounts or shared database yet, so data isn't shared between devices or teammates. That makes it a great starter or demo; add a database and login before using it with real customers. The README shows where a backend plugs in.
Can I use it for a client project?
Yes. Each purchase covers your own business or one client project. You can modify and rebrand it, but you can't resell or share the source code as a template.
How do I pay?
A one-time payment of $49 through Gumroad's secure checkout. You get the download right after purchase. There's no subscription.
Spend less time typing the same answers.
Get the full SupportDesk AI app and source code for a one-time $49.